These Booking Terms & Conditions apply specifically to
registered travel agents, tour operators, and wholesalers booking Australia and New Zealand itineraries through Aussie Grand Tours on a net, non-commissionable basis. They sit alongside our general
Terms & Conditions, which cover our services more broadly -- where the two differ, these trade-specific terms take precedence for confirmed trade bookings.
1. Rates & Validity
- All quoted rates are net and non-commissionable, and subject to availability at the time of confirmation.
- Rates are valid for 4 days from the date of quotation. A quotation is not a booking -- as of the quote date, no booking has been made.
- Rates will vary if there is any change to the itinerary, including date changes, after the original quote is issued.
- Rates are subject to change without prior notice due to last-minute availability, hotel rate changes, fuel price movements, or events such as trade fairs, exhibitions, or public holidays.
- Rates may be revised even after booking confirmation if a supplier (transport, excursion, or hotel) increases their prices.
Confidentiality: Net rates provided to registered trade partners are confidential and intended solely for your own itinerary costing. They must not be published, advertised, or disclosed to any third party, including end clients.
2. Currency & Payment
- All rates are quoted in AUD or NZD as specified, and must be paid into our AUD or NZD account in Australia or New Zealand respectively.
- Bank remittance charges apply -- A$30 per transaction -- and are payable in addition to the quoted rate.
- Credit card payments are accepted, with an additional 4% surcharge applied to cover processing costs.
Payment Policy
- A deposit of 50% is required at the time of booking.
- The full balance is due 45 days prior to departure.
- Accepted payment methods: bank remittance to our AU/NZ account, or credit card (4% surcharge applies).
- Failure to make final payment by the deadline may result in cancellation of the booking without refund.
3. Accommodation & Hotel Details
- Before confirming any booking, please check guest reviews, verify the property's location, and confirm the amenities offered match your client's needs and expectations.
- Please ensure all hotel details are thoroughly checked and verified before confirming a booking. We do not accept responsibility for discrepancies or issues arising after confirmation.
- Standard hotel check-in time is 3:00pm; check-out is before 10:00am.
- Hotel blockout dates include major event periods, peak season, other blackout periods, public holidays, and any other non-published conference or special event dates set by individual properties.
- Child pricing applies to children aged 3 to 11 years, sharing a room with 2 adults.
4. Amendments After Confirmation
Once a booking is confirmed and/or paid, any changes will attract a fee of a minimum of A$60 per service, or a maximum of A$300 per itinerary per person, whichever applies.
5. Transfers & Tour Surcharges
Shared (SIC) Transfer Availability
Shared SIC transfers are not available between 9:00pm and 5:00am. Bookings during this window must be upgraded to a private transfer, at the following surcharge per way:
Early & Late Private Transfers
For all private transfers before 6:00am and after 10:00pm, the following surcharge applies per way:
For groups larger than 9 passengers, exact rates will be confirmed at the time of booking based on the required vehicle size.
Public Holiday Surcharges
On New Year's Eve, New Year's Day, and Christmas Day, a surcharge of A$70 per transfer and A$100 per person for private tours applies.
Waiting Time -- International Arrivals
The first 60 minutes of waiting time is free of charge for international arrivals. After this, the following waiting charges apply:
| Vehicle Type | Charge |
|---|
| Sedan / SUV | A$30 per 30 minutes |
| Van | A$45 per 30 minutes |
| Mini Bus | A$50 per 30 minutes |
6. Guides
Sightseeing tours are conducted by local, English-speaking guide-cum-drivers unless a specialist or language-specific guide has been separately arranged and confirmed in writing.
7. Cancellation Policy
| Notice Period Before Arrival | Cancellation Fee |
|---|
| More than 31 days | Full refund, except any non-refundable supplier charges |
| 15-30 days | 50% of total tour cost |
| 7-14 days | 75% of total tour cost |
| Less than 7 days, or no-show | 100% cancellation fee |
- Certain suppliers (hotels, airlines, activity operators) may hold their own cancellation policies, which apply in addition to the above -- particularly for non-refundable bookings.
- Group bookings (more than 8 pax): hotel and excursion components are subject to 100% cancellation charges within 30 days of travel. Speak with your AGT sales contact to discuss flexibility or specific terms for your group.
- Non-refundable bookings: 100% payment is required in advance at the time of booking. These bookings cannot be cancelled, and a 100% no-show charge applies if the client does not arrive.
- Rates may be revised even after booking confirmation if a supplier increases their prices -- see Section 1.
We strongly recommend that all clients hold comprehensive travel insurance covering cancellation, medical expenses, and evacuation. Overseas visitors are not covered by Australia's Medicare system.
8. Force Majeure
Aussie Grand Tours is not liable for delays, changes, or cancellations arising from circumstances beyond our reasonable control, including natural disasters, bushfires, cyclones, flooding, pandemic, civil unrest, strikes, or government restrictions. Where possible, we will work with you to rebook or credit affected services, subject to individual supplier terms.
9. Passport, Visa & Travel Documentation
It is the responsibility of the agent and the travelling client to ensure valid passports, visas, and any required travel documentation are held before departure. Aussie Grand Tours can provide a supporting itinerary letter for visa applications on request, but is not a migration agent and does not guarantee visa approval. See our Visa Information guide for current requirements.
10. Complaints & Feedback
Any concerns regarding a confirmed booking should be raised with your AGT trade contact as soon as possible, ideally while the client is still travelling, so we can address the issue in real time. Formal complaints can be submitted in writing to b2b@aussiegrandtours.com.au.
11. Governing Law & Acceptance
These terms are governed by the laws of New South Wales, Australia, consistent with our general Terms & Conditions. By submitting a booking request or confirming a booking, you accept these Booking Terms & Conditions in full on behalf of your agency and your travelling clients.