FAQs

All customers are VIP;s for us. Book your tours with us and give us a chance to serve you and make you feel VIP

We have multiple currency option available on our website. All our products are based on Australian Dollars (AUD)

Aussie Grand Tours (A unit of R G Destinations Pty Ltd) is an award winning travel company offering in depth tours with experienced guides, unique activities and premium to luxury accommodations. Handpicked premium things doesn't come cheap and that how they are exclusive. But we have 100+ options to suits every pocket

If you cancel your tour within cancellation period we will transfer your money for your next holiday. That will never expire and you can avail it any time for any of the services.

We offers a wide range of Family Adventures around Australia. The minimum age (for Family trips) varies depending on destination, and mentioned on all tour details. Please view our details for more information.

Good things come in small packages, which is why we keep our group sizes down. This means we’re small enough to remain flexible as we thread our way through communities without intimidating the locals. On most of our trips you’ll be part of an intimate group of 12-16 people, though our group sizes are on average 10 people. Our Overland trips are in purpose-built vehicles that can carry up to 24 travellers. Group sizes are displayed on each trip’s overview page on our website.

As a solo traveller, you will be paired up with another passenger of the same gender as per your passport information. If you’re not comfortable sharing a room with someone of the same gender, you also have the choice to pay for a single supplement (available on the majority of our trips).

Everyone should feel comfortable when they travel with us and we know that many of our travellers are part of the LGBTQI community. We don’t tolerate any form of discrimination, violence (verbal or physical), or sexual harassment, either between travellers or involving our leaders, partners or local people. If you feel that someone is behaving inappropriately while travelling with us, please inform your tour leader or local guide immediately

Make sure you bring these with you. Every trip has a set of Essential Trip Information, accessible on our website, that gives you in-depth information about all aspects of your trip. Contact your agent to send details in advance before the start of your tour

Travel insurance is compulsory on all our trips for those travelling internationally. We require that at a minimum you are covered for medical expenses including emergency repatriation. If you are travelling within your home country or region please confirm before travel that you are entitled to access the public medical system easily should an accident occur. We strongly recommend all travellers have a policy that also covers COVID-19, personal liability, cancellation, curtailment and loss of luggage or personal effects

While we do include information in our Essential Trip Information about visa requirements, we always recommend that passengers check with their local embassy as visa rules can change without warning. Embassy websites in your home country will always have information about requirements, visa costs and will provide the required forms. If you are uncomfortable with the visa process, you can visit a travel agent who can arrange these for you at a cost

Travellers’ cheques are not common practice anymore so it is a good idea to travel with a credit card and ATM card, or a bank issued ‘cash card’ specifically for travel. Having a couple of options will assure that you are covered if one doesn’t work

Refer our website or write to us or call us. We will send you our specially designed packing list for your convenience